Our delivery times in France are 3 to 5 working days following validation of your order.

Please note that delivery may take an additional 1-2 business days due to delays from our carriers or an exceptionally high number of orders being prepared at the warehouse.

Your order will be packed and shipped as soon as possible. As soon as it has been taken over by the transport company, we will activate your tracking number, after which you will receive another email with the tracking link. If you do not receive your tracking link, please contact us via our contact form.

Yes, products purchased on zoeyaustin.com can be returned within 14 days.

The package must be packed exactly the same way as when you received it. It is important to wrap the posters in the protective paper to prevent them from moving during transport. Once the posters are rolled in the paper, use tape so that we can easily remove them from the tube when they return

The return shipping fee is €7.90. This fee is not charged at the UPS or DHL drop-off point, but will be deducted from your refund. If the order no longer meets the conditions of the promotion, the fee may be adjusted accordingly and any difference may be deducted from your refund.

The return process can take up to 14 days from the moment you return your package to the shipping company. Once the return is received and processed, we will process the refund and send you a confirmation email. Please keep your return receipt as proof until you receive the confirmation email.

The return shipping costs are 7.90 euros. This fee is not charged at the UPS or DHL drop-off point, but is deducted from your refund.

The return process can take up to 14 days from the moment you return your package to the shipping company. Once the return is received and processed, we will process the refund and send you a confirmation email. Please keep your return receipt as proof until you receive the confirmation email.